Statute

Please read the rental terms and conditions carefully. Acceptance of the terms and conditions is required for the service to be provided.

Apartment booking rules.

1. After reviewing the rental offer, the Customer makes a preliminary reservation electronically.
2. The Client will be sent a booking confirmation containing: price, rental date, deposit amount and account number to which the deposit should be paid.
3. Within 24 hours (unless otherwise agreed), the Client pays a deposit of PLN 30% of the total rental price to the company's account.
4. Payment of the deposit within the specified time is tantamount to conclusion of the rental agreement and acceptance of the regulations.
5. If the deposit is not paid within the agreed deadline, the preliminary reservation expires automatically, without the need for the Lessor to submit any additional declarations.
6. The remaining amount due is paid by the Client in cash or by credit card on the day of arrival or by transfer to the Lessor's account, and the funds must be credited to the account no later than the day of commencement of the stay.
7. Any changes to the booking conditions must be made in writing and will be concluded by voluntary agreement of the parties.
8. In the event of cancellation of the stay and notification of this fact in writing, no later than 30 days before the start of the rental period, the deposit will be refunded after deducting administrative costs of PLN 100.
9. In the event of cancellation less than 30 days, but no later than one day before the scheduled rental start date, the Client is entitled to a refund of 1/3 of the deposit. The remaining deposit will be retained to cover the costs of the reservation and any lost profits associated with the blocked date.
10. The condition for a refund is to submit a written cancellation.
11. If the Client does not show up on the day of arrival without prior notification of cancellation, the amount paid is non-refundable.

Beginning and ending of the apartment rental

1. Please arrive on the day and at the hours agreed in your reservation. 16.00-18.00. It is possible to arrive after office closing hours, by prior arrangement. Any absence by the Client on the agreed rental start date will be treated as a breach of contract. Office hours may vary depending on the season – the Guest will be informed of any changes prior to their stay.
2. Upon arrival, the client completes check-in formalities (the client is required to present proof of identity) and final settlement. An office employee hands over the keys to the apartment.
3. Upon taking over the apartment, the Client is fully responsible for the furnishings and equipment found in the apartment. If any missing or damaged furnishings are found, the Client is obligated to report them to the Landlord no later than the following day. Failure to report them is deemed to be a lack of objections. Upon acceptance of the apartment by the Landlord's employee after the rental period, the condition of the furnishings will be inspected. Any missing or damaged furnishings will be replaced at the Client's expense. If any renovations are necessary due to damage, the Client may also be charged for the rental costs during the replacement period.
4. In case of loss of keys, the Client will be charged PLN 150. 
5. Please leave the apartment on the agreed day by 10 a.m. 10.00. If the stay is extended without prior agreement, the Client may be charged for the rental period for which they occupied the apartment. If an unagreed stay prevents another Client from occupying the apartment, they may be charged for additional costs resulting from the unfulfilled contract.
6. Early departure of the Guest does not entitle him to request a refund for the unused stay.

Guest stay

During your stay, we ask guests to follow the following rules:

1. The apartment can only accommodate a maximum of the number of people indicated in the rental offer.
2. The stay of pets must be agreed with the landlord.
3. Please do not smoke indoors.
4. It is prohibited to store bicycles on balconies/terraces.
5. Please observe generally accepted standards of social conduct, including, in particular, night silence (from 10 p.m. to 6 a.m.).
6. Organizing parties in the apartment is prohibited.
7. Failure by Clients to comply with the above may result in immediate termination of the contract. In such a case, the Client will not be entitled to a refund of the rental fee.

Other arrangements

1. If, for objective reasons, Apartamenty Na Wyspie is unable to fulfill the rental agreement, it is obligated to offer the Client an apartment of a similar or higher standard on the same date. If the Client does not accept the change, all payments made will be immediately refunded or, in the case of shortened stays, the amount due for unused days.
2. We ask guests to report any inconveniences related to their stay in the apartments, as well as any breakdowns or damages.
3. The Office is not liable for the loss or damage of money, securities, items of special value (including jewellery, electronic equipment and documents) left in the apartment, unless the damage was caused by the willful misconduct or gross negligence of the Lessor.
4. The Office is also not liable for damage to vehicles left in the parking space, except for damage resulting from the willful misconduct or gross negligence of the Lessor.
5. Personal belongings left in the apartment by a departing Client will be returned to the address provided at their expense. If no instructions are given, the office will store the items for one month and then dispose of them.

Personal data

1. The personal data controller is APARTAMENTY NA WYSPIE with its registered office in Świnoujście.
2. Guests' personal data are processed for the purpose of implementing the rental agreement, settlements, accounting obligations and ensuring the safety of their stay – pursuant to Article 6 paragraph 1 letters b and c of the GDPR.
3. The e-mail address provided during the booking process may be used by the Lessor to send information regarding the stay and – based on the legitimate interest of the administrator – information about similar services provided by the Lessor (stay offers, seasonal promotions), with the possibility of easily and free of charge objecting to such communication at any time.
4. The Guest has the right to access the content of his/her data, rectify it, delete it, limit its processing, raise an objection and submit a complaint to the President of the Personal Data Protection Office.
5. Data is not transferred to third parties except entities cooperating in the implementation of the service (e.g. accounting services, payment operators), only to the extent necessary to perform the contract.

We wish our clients a pleasant stay in our apartments!